I lost my phone. Is my crypto gone?
No, if you have your recovery phrase. Install Mivora on another device, choose "Import a wallet" and type your 12 or 24 words. Without the phrase, nobody can recover your funds, not even Mivora.
Can Mivora recover or cancel a transaction?
No. A transaction sent on the blockchain cannot be cancelled or refunded by anyone. That is why Shield checks the recipient before you sign.
Why do I pay fees?
Every send pays the network fee (Bitcoin, Ethereum…), which goes to miners or validators. Mivora takes no commission on swaps. The amount is shown before every signature.
Which network should I use to send?
The same network the recipient expects the funds on. The same "0x…" address exists on Ethereum, BNB Chain, Polygon or Base: always ask for the exact network.
Why does a swap have a minimum amount?
Swaps between blockchains pay fixed exit fees. On a small amount they would take a big share: the app shows the minimum from which these fees stay low, and suggests the cheapest network when there is one.
Shield says "no report". Is it safe?
No, it is not a guarantee: a brand new scam address has no report yet. For any amount that matters, use a middleman or collateral, and do a small test send.
My address is reported by mistake
Use the Dispute a report page. Every request is reviewed, and a removed address is never imported again.
What is a .mivora username?
A name like lea.mivora that replaces a long address. It points to the addresses its owner registered and signed: no way to get one character wrong.
What is the backup PIN?
A second PIN that opens another wallet with few funds. If someone forces you to open the app, you can show that one.
Can support ask for my recovery phrase?
Never. Nobody at Mivora will ask for your recovery phrase, a QR code login, or a payment to "unlock" your funds. If someone does, it is a scam.
Which devices does Mivora run on?
Android, iPhone (web app), Windows, Mac and Linux. Only download it from sovrawallet.eu.
How do I contact support?
On our Discord server, or by email at [email protected]. Never answer someone who contacts you first claiming to be support.
No answer found. Email us at [email protected].
Going further
The anti-scam guides, the service status page, and why you can trust us.